Migration

Migrating from one version to another might be tricky since usually 3rd party components are involved. For example if you are using Crystal reports plug-in, it is very likely that when you upgrade RT Manager, you will upgrade also the runtime. In order to get seamless upgrades we recommend the following steps:

•If you are using SQL Server database create a backup of your PRODUCTION database

•Create script or backup of your PRODUCTION  database and send it to us so we can generate an upgrade script for the database to the new schema.

          You can create empty database using:
                    DBCC CLONEDATABASE (SourceDB, NewDB_Clone) WITH NO_STATISTICS, NO_QUERYSTORE;

                    ALTER DATABASE NewDB_Clone SET READ_WRITE;

          This will create empty database , which you can backup and send to us.          

•          Restore your RT Manager database as a new TEST database and apply the upgrade script.

•Install the latest version of RT Manager on a new computer and point it to the new database

•Set the Environment variable to Test so external emails will be pointed to your email address

•Since this is an existing database, you will be asked for a license key immediately. Send request to us for Test key

•Test the reports and jobs and make sure everything works as expected

•Backup your PRODUCTION SQL Server database

•Apply upgrade script , which was used to upgrade TEST database on PRODUCTION database.

•Uninstall the old version of RT Manager and install the new one

•Request a new license key in PRODUCTION

Test version

Test instance can be used just during the migration or initial testing. It is a temporary license and cannot be used for development or production tasks.

Depending on your testing need you may use the test license for a few weeks or even a month, but after the test is done you should uninstall your TEST instance and delete the TEST database. Your PRODUCTION license is allowing you to have one environment, but does not include permanent TEST or DEVELOPMENT license. If you need second environment you need to acquire second license.  

If you have Silver or Gold support plan , please contact us and we will handle the whole process.